Mysterious Backer

More often than not when a story has a Big Bad there will be a Big Good to counter them. This has a number of advantages; it keeps the heroes' side balanced against the antagonists', provides a source of support for the heroes and generally stops the series getting too cynical. On the other hand, it raises some problems. Namely, with the strength of such a strong ally, where's the tension? The Big Good could easily end up being a Game Breaker, which also begs the question of why they don't get off their arse and send their villainous counterpart packing (or vice versa).

Cue this trope - a powerful benefactor of the heroes (essentially doing the same thing in the story that a Big Good would) who has their own agenda or reasons for helping them. Perhaps they're mysterious and hard to trust, perhaps they're visible, but seem a little too keen to Shoot the Dog. Other times, they're genuinely benevolent beings who are working within some sort of non-interference clause, and may employ the same tactics as their opponents. Either way, they'll provide the support the cast needs, but the heroes (or at least the audience) don't quite know if they can be trusted. Even if they are the Big Good proper, they might not be planning to do things in an entirely moral manner or have it in for the heroes and wish to make them suffer more than they really need to. In a worst case scenario, they might become the new Big Bad.

Remember that this isn't a simple case of Omniscient Morality License or In Mysterious Ways, nor are they a Big Good who likes to stay hidden or keep an air of mystery around themselves; the entity in question must be at least visibly untrustworthy rather than having an excuse for their seemingly questionable behaviour. A hero with this trope as their main support might (but doesn't always) find themselves as an Unwitting Pawn, although to count as this trope, the Mysterious Backer must further the heroes' agenda as much as their own (assuming they aren't one and the same).

A subtrope of The Powers That Be. See Poisonous Friend for another type of ally who might not see eye to eye with the rest of the team. Contrast with Big Bad Friend, for someone who's close to and trusted by the hero, but leads the villains and Enigmatic Minion, for someone on the villain's side with unclear motives.

Anime and Manga

 * In Puella Magi Madoka Magica,  is this to the letter..
 * Urahara from Bleach. He guides Ichigo through the whole series, and obviously knows more than just about anyone else when it comes to just what the hell is going on, but don't expect him to fill you in any time soon.
 * In Suzumiya Haruhi, the Data Entity fits this role.

Comics

 * Green Lantern's Guardians of the Universe. They think they're the Big Good, but they're completely full of themselves and wind up being the cause of a lot of messes the Lanterns have to clean up.
 * Invoked in the second series of Runaways. A group of former superheroes get a mysterious phone call asking them to come out of retirement for One Last Job. The heroes call him out, but they still wind up taking the job.
 * Most of the major Marvel principalities, particularly the Vishanti. They're mainly on the side of good, but they have a perspective which is sometimes completely alien to normal humans. On more than one occasion Doctor Strange has renounced them, taking the loss of power as a consequence, rather than be beholden to them any longer.

Film

 * In the Star Wars prequel trilogy Senator Palpatine fulfills this role, since he's apparently helping the protagonists, but anyone who had already seen the original trilogy knew what he had in mind.

Literature

 * The Dresden Files has loads of these; Marcone (a pragmatic, but still ruthless, gangster), the head of the White Council (who is the Big Good...but also has it in for Harry), pretty much any fey that helps him (since Blue and Orange Morality is their chief export).
 * The Ellimist from Animorphs technically tries to help the heroes, but he is either too roundabout in his methods to really gain their trust or too held up by Crayak (with whom he has a self-enforced stalemate) to help at all.
 * Eru in all of JRR Tolkien's works. All of the Valar as well.
 * Melisandre from A Song of Ice and Fire. A red priestess from Asshai who supports and advises Lord Stannis Baratheon in his campaign for the throne of Westeros and believes he is The Chosen One. It's ambiguous whether she's actually good; she might be a Tautological Templar.

Live Action Television

 * Warehouse 13 (which has its own series) serve as this in Eureka.
 * The Vorlons were this in the first part of Babylon 5. Their definition of good (as opposed to the chaos of the Shadows) lets them help the heroes, but they go past good. Soon they are blowing stuff up veering into Lawful stupid territory.

Video Games

 * Mantarok from Eternal Darkness. Sure it's the only one of the ancients who isn't planning to enter the world and run amok, is activally opposing the others and even spent some time serving as a small village's personal fertility god. On the other hand, it's hardly in a position to oppose humanity and
 * Word of God also states that another ancient is responsible for protecting humans by cleaning away the remains of Eldritch Abominations (as seen in the form of the yellow glow that accompanies the disappearing dead enemies), and may be an example of this (its yellow element ).
 * Sammael from Darksiders; An archdemon from hell so Powerful that the destroyer had him imprisoned and reduced to an extra. But He uses what power he does have left to help War, the games protagonist, so that War will help him get his powers back (and because ).
 * Guild Wars: The Order of Whispers, in Nightfall, is the Big Good organization confronting Abaddon. However, they're a very mysterious lot, none more so than the Master of Whispers himself (one of the NPC heroes the player can acquire during the campaign), and the player character lampshades this in in-game dialogue with the Order of Whispers shrine attendants from which he/she gets bonuses in explorable areas, saying, in almost as many words, "I don't trust you or your Order, but we have a common enemy, so I'll help you."
 * in Baten Kaitos Origins, detailed on the game's character page.
 * Theresa in Fable 2 is textbook this trope—apparently the Big Good of the whole game until the last ten seconds of the final Cutscene.
 * In Mass Effect 2, despite the nature of the organization, Cerberus acts like this towards Shepard.
 * Tales of Monkey Island portrays the Voodoo Lady that has helped Guybrush throughout his career as this.
 * Zeno Clash has  He seems to know exactly what's going on, is opposing Father-Mother and guide's Ghat...but seriously, what the hell are his goals?
 * In Final Fantasy Tactics, Delita effectively acts as one for Ramza. Delita's biggest contribution for Ramza's cause is . Talk about friends in high places...

Web Original

 * Red vs. Blue has the enigmatic Director, head of Project Freelancer.
 * Vic too in the early episodes, in the sense of being Mission Control with some sort of agenda.