They Changed It, Now It Sucks/Software

If a design of a major Web site gets changed, it can likely cause upset and confusion. No exceptions. This can even lead to more changes being rushed through to alleviate complaints about the original change. Most of the time the complaining dies down after a while when people get used to it, but on very rare occasions, like if a more popular competitor moves in, this reaction can be fatal for a website.


 * Facebook 3.0 was infamously criticised for vastly redesigning the site. Two groups opposed to the change got over a million fans each.
 * Now it's their changing of "Becoming a Fan" to "Liking". There are now dozens of groups and pages requesting that they change it back.
 * It also happened with the change of the chat feature to only show people that you chat with a lot(regardless of if they are online) and nobody else, however that feature was quickly changed to just show the people you chat with the most at the top and show everybody else online under them.
 * EVERY DAMN TIME Facebook updates, people get annoyed. You know, despite the efficiency and usefulness of the new version.
 * This was the reaction of many My Space users when MySpace allowed anyone, not just 14- and 15-year-old users, to have private profiles. Complaints ranged from "If I want privacy I'll go to Facebook!" and "MySpace should be for users over 18 and have absolutely no privacy whatsoever!" In short: features that cater to users concerned about their privacy have ruined MySpace FOREVER!
 * People on Facebook really didn't like the change to the friend sidebar.
 * Then there was "Myspace 3.0", Myspace's attempt to become just like Facebook, featuring a dramatic overhaul of the homepage, and threats to eventually force people who still had their 1.0 profiles to upgrade (along with basically taking away the ability to edit their 1.0 pages until they did upgrade, once 3.0 was launched). The number of outcries of They Changed It, Now It Sucks is no small number. This didn't go unnoticed by the site, who showed some signs of begrudgingly back-pedaling a bit to please the few who haven't abandoned them for Facebook yet.
 * In this case the changes have been deadly to Myspace, who on top of losing so many users to Facebook have now lost most of their formerly loyal users as well. The new CEO changing the site's direction towards being entertainment-based, stating that Myspace is "no longer a social network but Social Entertainment", was the last straw for a lot of users. The desperate changes only hastened their demise in the end.
 * This also happened when Live Journal announced that their invite-code system would be discontinued. From now on, anyone, just anyone, could sign up for a free LJ account. The expected influx of teenyboppers and fake anon accounts did happen, but LJ managed to survive. Mass exoduses have been threatened (and somewhat carried out, with users changing to new LJ-like services) every time LJ pulls something new, such as pop-up ads, Strikethrough '07 (suspension of thousands of user accounts after some trolls posing as Moral Guardians pointed out pedophilia content -- which turned out to be, for the most part, fan fiction) and the sale of LJ to the Russian company SUP. Despite user complaints, LJ manages to carry on and is still the largest and most popular service of its type.
 * Also, commenting via Twitter or Facebook.
 * And now there's the new redesign of the commenting system, removing subject lines and changing the way icons work so they'll only show up if there's one keyword. The subject line thing in particular has really Unfortunate Implications, as they're often used to denote triggering material in a comment.
 * While Poser's new editions tend to be met with mostly positive community reactions, Poser's cousin DAZ Studio (which is essentially a freeware stripped-down version that uses the same content) tends to explode whenever a new version is released. DAZ Studio 4 sent angry ripples across the community when it first became available both for stability issues and a very different content layout. The poster child feature of the release (a system to re-fit clothing and props between characters of different sizes and genders) was locked away at a price of almost US$100 (half for loyalty program members).
 * Many Web communities, such as ShareCG, also host 'model loyalty'. When previous primary base figures Victoria 3 and Michael 3 were re-released as Victoria 4 and Michael 4, many Poser and DS fans became enraged because the new models didn't fit into the old V3/M3 clothing, hair and props. Since a longtime Poser/DS artist might have hundreds of dollars of content for the previous 'main' models, these users often rage at the new content and stick to their old kits. Fear of this was palatable when Smith Micro announced Genesis: a single, androgynous model for DAZ Studio 4 to replace all past models. This was less severe when SM announced that Genesis would be backward-compatible with previous version clothing.
 * Deviant ART receives a giant influx of complaints annually every time a new version of the site is launched, most recently with its 7th iteration. So far, over 3,000 deviants have "rejected" this news. Made even more ridiculous by the fact that version 7 brings very little changes compared to the switch from 5 to 6. Yet people seem to flip out more than back then.
 * To be fair, the main complaint seemed to be that the "search" bar had been removed for some reason. It has been returned to us, and the complaining has, for the most part, stopped.
 * Retro Junk recently had its layout changed, and some sections are gone. It doesn't even look like the site that members knew and loved.
 * Fur Affinity had its members practically screaming the trope name and Rage Quit from the site after the administrator revealed that all cub art is now banned due to advertisers threatening to pull their ads from the site since they didn't want to be associated with a site that could be promoting child pornography (which is extremely Serious Business in a lot of places). Many members cried that the admin had no balls for pulling this stunt, even though he made it clear that without ad banners, the site would lose money and then shut down from lack of funds.
 * Often invoked by fans of evolving items on the avatar and forum site Gaia Online - despite the fact that the entire point of the EIs is that they undergo dramatic changes every few weeks.
 * Flickr recently updated its photo-viewing layout, design and controls. Again, complaints aplenty.
 * Windows XP's revised Start menu--which was optimized for navigation by mouse and functioned quite differently to previous incarnations--forced users to relearn everything they'd been doing instinctively for the last half-decade, which must have rather offset any theoretical gain in productivity. However, XP/Vista users can revert back to NT4/2000/Win9x style. This criticism has died down as of late, not least because XP is nine years old now.
 * Their next OS, Windows Vista, was a radical change from XP, but despite its many improvements and new features and the time since its release, allowing hardware to be able to support it comfortably and users to adjust to it, people still reject Windows Vista with very little or no reason. Hell, so many businesses still use XP that its support life is going to be at least 13 years (2001-2014).
 * These same fans praise Windows 7 as "Vista done right", even though it continues using many of the features and changes Vista introduced, but doesn't change as much about the operating system than Vista did.
 * And the reverse happened, with people complaining about the Windows 7 Beta cutting out features from Vista.
 * And there was the whole business of requiring more powerful hardware than some brand-new machines had at the time. Many such systems were sold -- with Vista, because Microsoft refused to give them any other option -- anyway. That Dell actually sued Microsoft for the ability to continue selling machines with XP is telling.
 * Distilling the Vista problem was the "Ribbon" interface for Microsoft Office 2007, due to get added to new versions of many of Microsoft's other programs. The internet raged with the voice of a thousand IT people who will have to retrain employees once they inevitably upgrade. It is, from a complete newcomer's perspective, better to be more graphical and icon-laden, but people have gotten so used to the menu system for over a decade it's quite jarring.
 * Some might argue we use words instead of hieroglyphics for a reason. Also, try giving directions verbally that involve nondescript little icons.
 * Admittedly, computer operating systems of all varieties are a rare example of why the "They Changed It, Now It Sucks!" brigade sometimes has a point; time that workplace users have to spend learning to use a new or altered function is time they no longer have in which to do their actual job.
 * And with that said, usability is measurable, and Microsoft sure as hell measures it. They wouldn't have released Office 2007/XP/Vista/7 if its UI wasn't tested and shown to be superior. But it's possible, and even likely, for a UI to be more efficient and simultaneously more hated. Microsoft designs for efficiency over aesthetics, being the most popular OS with businesses.
 * The Windows 8 Consumer Preview is out. The Start menu is now gone, replaced with a Start screen. Complaints that Windows is becoming too "tablet-y" in 3...2...
 * Check out Windows 8's new logo. It fits with the color scheme of the new OS, but it's not the iconic Flying Windows logo.
 * Google's exploits with YouTube.
 * YouTube's "new [video page] design" on being "simplistic". Cue a good amount of vitriolic rage from users and viewers alike, from wanting the 5-star rating system back (now it's a thumbs up/down) to how clusterfuck the layout looks. Although it was already proven most people used 5 stars or abused 1 star...
 * The video that showcased it did not help anything at all. They way it was created made the announcer the kind that made you want to punch him in the face. The fact that they made the old page look complicated and difficult to use certainly didn't improve it.
 * As of April 28, 2010, the video playback bar has been changed once again. Simply put, they shoved the playback load bar to the top of the gray bar part, and threw the volume control to the left.
 * The new layout of the comment section of YouTube. A lot of users say it's now a confusing jumbled mess. And then there's Vevo. It's amusing seeing fans complain about music videos being taken down, and then complain when music labels put them up.
 * As of January 2011, the new layout for video subscriptions and current activity has been changed. There is an apparent merge of both events on one page, and the outcry was staggering: from highest-rated comments proclaiming how the new layout sucks to blatant, widespread awareness of how irate the fans were on any video possible (especially the new trending videos or most watched).
 * The beta channels in 2009 got a lot of heat. Apart from being very slow and clunky when they were first released, they crammed everything they possibly could into one spot. The old channels were generally considered far more organized than the beta channels, but they forced it upon the whole community anyway, despite the fact that a good 90% was strongly against it.
 * On December 1, 2011, YouTube changed their layout again. Like the previous updates, it got a lot of complaints from the users. Mostly, people missed being able to delete videos from their subscription updates on their home page that they either didn't want to watch or already watched, which is impossible now.
 * March 7, 2012 forced the "Cosmic Panda" channels on everybody. YouTube wanted to make them look similar across all the channels, which led to them basically removing all customization options besides the background, and burying the many things into tabs, whereas the previous design had everything conveniently on the same page. The channels, to put it bluntly, weren't well-received.
 * Speaking of Google, a few recent changes they've done with the search engine. First is the clutter of images in the image search results. There's no display of source without hovering over the image. If you want to switch to basic version with individual pages, you have to drag down bottom while images are loading. The other is Google Instant which displays results immediately upon typing before you hit search. This can slow or freeze your browser if you type fast and don't have a very fast connection and require cookies to turn off Instant. YMMV on this.
 * vBulletin 4. The changes to the style and features were not popular to say the least, going far enough to start a Hatedom for the software including multiple blogs against the company. But it was part justified, in that before the former manager left, there was a completely different set of screenshots of what the software was going to be like, which apparently many of the customers preferred to the finished product.
 * The change in design from Apple's Safari browser for Windows between versions 3 and 4. Safari 4 features a so called "Windows-native" look so it looks more like a Windows program. Which is now rendered moot by Google Chrome using the same rendering engine as Safari (WebKit), hence the only reason to install Safari now is to make your computer look like a Mac.
 * Digg V4. You know you've screwed up when your userbase leaves for your main competitor [Reddit], a move said users would have considered blasphemy mere weeks ago.
 * Wikia in general. Took away the nice spread that they had, moving images, search bar, all over the place, making it look very horrible in comparison to what it was just a few (to this wiki's editing) days prior. And now they've got a new style, "Wikia New Look". No one likes it. They're planning to do completely away with the older "Monaco" skins and force everyone to use Wikia New Look anyway.
 * The switch of many of the wikis related to The Other Wiki from the longtime Monobook skin to the current Vector by default (along with a more WYSIWYG editing interface) got a few longtime Wikipedians annoyed, but usually minute changes to the site's "puzzle piece" logo are much more noticed and have to be rolled out carefully.
 * Oh, Neopets, Neopets, Neopets. Every change is met by rage by the players, even if it's something as a simple as taking out a feature that never got used. Most prominently, people hated the NC Mall, the customization option, the revamp of the Neopet designs, and Viacom buying Neopets.
 * Even TV Tropes itself can be subject to this. The most complained about changes are locking off anonymous editing (wasn't our fault, though), splitting objective and subjective tropes, and the renaming of the "Crowning Moment of X" tropes. The latter would probably not have being so ferociously opposed if Linkara hadn't used the term not long before.
 * A trope getting renamed can be subject to this, as can text formatting changes like the removal of strikethrough, color, and size options.
 * Recently deleting various tropes, taking away Troper Tales, and importing articles onto Wiki's have caused tropers to riot.
 * Not to mention removing the strike through feature and the increasing push towards more mainstream and professional-looking articles. Takes away a lot of the community feel the site. The claim of being "a buttload more informal" than The Other Wiki seems to be going out the window. However, the situation may change... and being more informal will still reign.
 * It Got Worse with The Second Google Incident with works pages being cut.
 * Ubuntu was designed specifically to be a user-friendly, Windows-like Linux distribution, one that would be accessible to first-time Linux users without hindering power users. It was successful; as of this writing, Ubuntu is the most popular Linux distro, and the third most widely-used computer operating system in the world (behind Windows and Mac OS). However, beginning in 2010, Canonical, the company behind Ubuntu, began making curious, largely arbitrary interface changes to the desktop (moving window controls from the right side to the left, among other things) in the name of progressive design; the most radical of these changes was the introduction of the Unity desktop in April 2011. Unity is a mobile phone-like interface that was once used in Ubuntu's now-discontinued netbook editions; its adoption has polarized the user base amid complaints likening Unity to beta software, calling it buggy, unpolished, clumsy, and prone to crashing. Despite these claims, Canonical has stated their intention to continue developing Unity and eliminate the "classic" Ubuntu desktop altogether. As a result, other, similar Linux distros have been seeing an influx of new, ex-Ubuntu users who want nothing to do with Unity.
 * Tumblr recently redesigned their dashboard. Almost immediately after the change took place, many regular users loathed the dashboard's new look, saying that it's too ugly and cluttered. In addition, there are tons of posts (some of them have over 1 million notes) demanding Tumblr to change back to the original dashboard look.
 * And then there's the new ask system, which changed things, including limiting the ask one per hour, limiting characters to less than 100, reducing it from 10 to 5, and not putting links in the askbox. The changes were (and it still is) so widely hated that it prompted a "blackout" in early September 2011.
 * They recently initiated a 250-post-per-day limit. This has angered users so much that they vehemently refused to acknowledge any good points of new limit.
 * AutoCAD is a unique case of this trope being an Inverted Trope. When it got its "ribbon-like" interface in 2009,, people were satisfied, but this is justified since graphic designers' work is fairly skilled and they need to be doing several things at once.
 * British radio station Web sites. Where do we start?
 * Orion Media in the Midlands, for using WordPress rather than FirstMediaWorks -- apparently people liked the ASP.NET-based sites, even though the design can be mimicked in PHP or Ruby on Rails/Python.
 * Bauer Media are a constant victim of this trope, with people saying the 2001-2005 design with the "on-air now" icons on left-hand side was the best (and this was in the days before social media arrived!)
 * GMG Radio's new-look Real Radio XS and Smooth Radio site have been criticized for being harder to use than Real Radio. Example: see Real Radio Yorkshire.
 * In human-computer interaction circles, this phenomenon is known as "Baby Duck Syndrome", where users "imprint" on a set of features that makes it difficult to adjust to changes in software, even if they make it more efficient than the previous version.
 * As of December 2011, Yahoo! no longer just allows users to stay logged on for two weeks, without first typing a nearly illegible CAPTCHA code. It is possible to sign in through Facebook, but that requires signing into Yahoo! on every visit.
 * People started fleeing Stumbleupon to go to tumblr once Stumbleupon got rid of photoblogging.
 * AOLusers fear change profoundly. When AOL 9.0 was released, the AOL Web site was changed to the new blue and curvy look of the new version. Users called the tech support line and shrieked for weeks. When it finally died down, AOL 9.0+ was released, the website was again changed... The only change was the 9.0 / 9.0+ logo, and a very slight change in the color blue of the Web site. And users called the tech support line and shrieked for weeks, claiming the changes were costing them money and making their children cry. (Really.)
 * Apple's decision to drop Rosetta support from Mac OS X 10.7 [Lion] has broken at least two popular applications: Color It! and TNT Basic. As of December 2011, both are being rewritten from scratch to run natively on Intel Macs, but completion dates are unknown.
 * TNT Basic is now available in beta for Intel Mac users, but Hieroglyph, the companion application for actual coding, has not yet been ported.
 * Gizmodo's site overhauls in 2011 caused much outcry that really hasn't settled down yet (as of January 2012, anyway). The biggest two complaints were the new homepage (which allowed articles to be "featured" like on most regular news sites, as opposed to the blog format) and numerous bugs in the commenting system (including issues like comments not posting, replies to comments being posted as separate comments, embedded images and videos not showing up, etc.). In regards to the first, there is a "blog view" that reverts to listing stories in chronological order like it used to be; in regards to the second, several bugs were fixed and comments usually work these days, but there are still issues with videos and images not being embedded.
 * Every time Newgrounds gets a redesign, there's always a split in the fanbase, the current problem, it seems, is the change to the auras and the fact you have to scroll all the way to the top to reply to posts on the BBS. When they changed the slogan from "The Problems of the future, today!" to "Everything, by everyone", there was backlash. every time anything is changed, there is either backlash or user split.
 * When Image-Line removed pattern blocks in FL Studio 10, the user base wasn't exactly pleased.