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Penny, still working for the summer at a clothing store, has a challenging customer in Karen Duvall, an overweight, sloppily-dressed teenager. When Karen inadvertently insults her by asking if she too used to be a "big girl," Penny tells her off. Aggie overhears her tirade and threatens to get her fired for being "shapist." Resisting once more the urge to get revenge on Aggie, Penny instead sets out to prove her wrong by apologizing to Karen, who says resignedly that there's nothing to be sorry for, because "Pretty people get to say what they want."
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* [[Beautiful All Along]]: [[Subverted Trope|Subverted]]. The makeover reveals Karen's outer beauty...and inner ugliness.
* [[The Glasses Gotta Go]]
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* [[Granola Girl]] / [[Soapbox Sadie]]: Aggie.
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* [[I Am Big Boned]]: Penny [[Invoked Trope|invokes]] this ironically and [http://www.pennyandaggie.com/index.php?p=28 at length] in her tirade against Karen for asking if she used to be a "big" girl like her.
* [[Makeover Montage]]
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